1. Responsible on greeting customers, scheduling appointments, handling complaints, explaining the work performed and charges to the customers.
2.To liaise with customers to identify the mechanical problems with a vehicle and suggest corrective measurements.
3. Liaising with Service Admin on Repair Order (RO) preparation to disclose service appointment, costing, supplies, and labor required for service and calculating customer’s payment, including deductibles.
4. To provide the technicians with accurate repair descriptions.