Service Advisor

Requirement

• Responsible on greeting customers, scheduling appointments, handling complaints, explaining the work performed and charges to the customers
• To liaise with customers to identify the mechanical problems with a vehicle and suggest corrective measurements
• Liaising with Service Admin on Repair Order (RO) preparation to disclose service appointment, costing, supplies, and labor required for service and calculating customer’s payment, including deductibles
• To provide the technicians with accurate repair descriptions

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